keeping cash flowing
| Based in Caterham Surrey, and London, Astre provides outsourced, bespoke credit management
to clients throughout the UK. Collectively, our credit professionals have decades
of experience. Managing Directors Maxine Cook and Ravie Murtza are both members of The Institute of Credit
Management, and Astre abides by their code of practice.
How can we help you?
Our business can keep your cash flowing by making sure you are paid on time. Our
services range from chasing the odd difficult-to-collect invoice on a no-collection-no-fee
basis, to running your sales ledger. Read more about our services here.
A 90% success rate
If you have long-overdue accounts, here's some good news: Our rate of success
in obtaining payment for clients is easily 90%. Unless your customer has
gone out of business and stopped trading, we can usually get any monies owed to
Why Astre is more effective than your in-house credit control
We work 7am - 11pm Monday to Saturday and 8am to 9pm Sundays. This enables us
to contact all sorts of businesses that your in-house credit controller might
not be able to reach during a standard working day.
That's why we've been very successful working for clients whose customers run
pubs, restaurants, clubs and gyms. No matter if your customers are like them or
if they work normal days and evade your calls. We can reach them.
Our customer-friendly approach
Astre's approach is different to that used by other credit controllers. Our goal
is to help you keep your customers. So we make great customer service a major
part of our credit management, appointing a personal Account Manager to each account.
To your customers we look like part of your company. We avoid aggressive tactics.
And we give you feedback from your customers to help you with future sales.
Astre doesn't use the Dunning process
You might have heard of the Dunning process, which some credit controllers use
to collect payment. It involves bombarding customers with a series of letters,
It's a method we reject.
We believe that the Dunning process harms the relationships you have with customers,
and could even cost you business. We operate more personally, keeping things polite
and friendly at all stages of the collection process. This helps to strengthen
relationships between you and your customers. And your customers end up paying
on time because they don't want to let us down.
In a situation where a solicitor is needed, we can appoint one for you.
Cook, Managing Director Astre
Maxine has worked in the credit control services industry for many years,
and is a member
of the Institute of Credit Management. Before setting up Astre, she managed
credit control in-house for a variety of businesses.
||Ravie Murtza, Managing Director Astre
Ravie has worked in the credit management and credit control sector for
20 years, and is a
member of the Institute of Credit Management. Before Joining Astre he managed
various credit control and finance roles in-house for prestigious companies
An example of our work
We recently collected 35k for a client -money that had been outstanding for
some time, with some of the debt going back four years. Astre collected it from
a number of accounts that our client had virtually given up on. Needless to
say, he is now 35k better off and can reinvest that money in his business.
If you allow your customers to hang on to your money after a particular sale,
in the end that sale may become worthless. This is certainly the case if it
is not paid at all. Astre helps to keep your sales profitable.